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FAQ
I get a notification with “license limit exceeded” – What can I do?
What is the 30-day free trial period?
How can I register for a VRdirect Account?
How can I activate my license?
My list of projects is empty. The projects have been deleted.
What is the Analytics feature in the VRdirect Studio?
When will my data from Analytics be visible in the VRdirect Studio?
How long is the data from Analytics stored and displayed in the VRdirect studio?
Who can view the Analytics feature in the VRdirect Studio?
Where can I download the VRdirect Studio again?
Can I integrate tracking analytics in my VR project?
What is a nadir and what is a zenit?
How do I install the VRdirect Studio?
How long is the usual time a user stays in a VR project?
Why are different quality levels of the VR project sometimes displayed?
I have received an exported VR project. When I open it, all the assets are missing.
Where can I download the VRdirect Studio again?
Where is my project saved?
What is a nadir and what is a zenit?
Who can help me build a VR project?
Who can build a VR project for me?
I would like to record my 360° content myself with a 360° camera. What do I have to pay attention to?
Can I shoot 360° content with my SLR camera?
Which 360° cameras and stitching software should I use?
Can I turn music up/down anywhere?
Recommendations for taking 360° photos
Where can I find buttons and icons?
How can I record 360° content?
I have moved my project to another computer. Now all my assets are gone.
Can I walk around and lift objects in VR?
The content is 360° - where is the Virtual Reality then?
How does the VRdirect app work?
Objects are clickable in the app although no interaction is stored.
Can I install VRdirect on my mobile phone?
How does the VRdirect app work?
In the app, the 360° background swirls around wildly. What can I do?
The app often crashes and displays content in a strange way.
Is my VR project on the cloud?
What are objects?
How can I create objects?
Can I hide/disable objects when working in the authoring (creation) mode?
How can I send my project to someone?
What is a scene and how can I add a scene?
When I enter into the scene in VR I look into the wrong direction.What can I do?
Can I send an e-mail via the VR project?
​I have exported a project but the ZIP file seems broken.
What is the tool bar?
What is the tab bar?
What is the Scene view?
What is the Storyboard view?
What is a scene and how can I add a scene?
What kind of content can I use to fill my scene?
What are connections?
What are objects?
How can I create objects?
How can I add interactivity to my object?
What is a time event?
How can I create a time event?
What is a background scene and how can I insert something in the background?
How to preview your project.
I cannot open the VRdirect Studio because it says it comes from an “unidentified developer”. What can I do?
Why does the feature open web link not open my web site?
Which external links can I insert?
Which streaming video can I insert?
When I enter into the scene in VR I look into the wrong direction.What can I do?
How can I update my project?
When opening the VRdirect Studio, the login window appears empty.
How can I update the VRdirect Studio?
Can I hide/disable objects when working in the authoring (creation) mode?
Is there a list of all objects of my VR project?
Can I copy and paste a scene from another project?
Wie kann ich Objekte erstellen?
What is the VRdirect Studio?
How can I identify my problem in the VRdirect Studio?​
When I click on the third icon in the sidebar, the second icon is suddenly no longer clickable.
An object is visible in the preview, but I cannot find it in the scene?
The objects disappear in the zenit/nadir, what can I do?
How do I get out of the background scene?
How can I add background music?
Can I send an e-mail via the VR project?
How can I send my project to someone?
Can I insert text into my VR project?
Which formats can I load into the VRdirect Studio?
What is the side bar?
Which web links can I insert?
Which external videos can I insert?
My VR project is very large. Is there an option to save space?
What is the best way to start a VR project?
My assets suddenly disappear and cannot be found anymore.
The preview of the Studio is not working anymore (in the Creation part).
​I have exported a project but the ZIP file seems broken.
The scene orientation is not working.
I have inserted an object into the background scene. How do I get back to the time events?
Can I preview my project again before I publish it?
How can I save my project?
Can I preview my project again before I publish it?
How can I publish my project?
I have uploaded my project successfully but it's not working. What can I do?
The link to my VR project does not work.
My project seems to be stuck in processing. What can I do?
I cannot access the Publishing part of the Studio anymore.
My project says "Error - Project could not be found".
Can I restrict access to a scene within my VR project?
Why doesn't the "Open Web Link" function open my website?
Instruction for Web Player
Can I start my project automatically in the Web Player?
Objects are clickable in the web player although no interaction is stored.
Why doesn't the "Open Web Link" function open my website?
The loading times of the Web Player are very long. What could be the reason for this?
The quality of my 360° content looks very poor.
Can I embed my project into my website?

​I have exported a project but the ZIP file seems broken.

On a Windows computer, it can sometimes happen that the ZIP files that you save are not saved with the file extension ".zip". When the VRdirect Studio asks you where the export should be stored, please make sure that you add ".zip" at the end of your file name. This issue often occurs when transferring the export ZIP from Windows to Mac. View this video to know more about exporting a project.
 

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